FAQS

1.Are your products the same as the famous brands?
We just use the same materials, colors, sizes, and production process. We have our own factory to produce and manufacture these lamps.

2. Why are your prices so cheap?
Our prices are competitive because we have made strategic decisions to optimize our business operations. By closing our offline stores and focusing on online sales, we have significantly reduced costs associated with maintaining physical storefronts, such as rent, utilities, and staffing. Additionally, by sourcing our products directly from our own factories, we eliminate the need for middlemen and can pass on the cost savings to our customers.

It's important to note that while our prices may be lower than some famous brands, we do not compromise on the quality of our products. We take pride in ensuring that our products meet the highest standards of quality and craftsmanship. Our goal is to provide affordable options for customers without sacrificing the quality and functionality they expect.

3. After I receive the lamp, can I return it if I don't like it?
We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product
After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

In order to ensure your interest and reduce the loss, we have a good plan as follows:
We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

4. Do you replace parts damaged during shipping free of charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

5. What should I do if there is a problem during the installation?
We recommend checking if the parts of the luminaire are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

6. Can I get a full refund because of quality issues?
We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.

7. How long does it take to receive my product?
We follow up on the package size of the product to choose the shipping method.